FAQs
Shopping & Products
Each product page includes a size guide with measurements and fit details to help you choose the best size. If you're between sizes or have questions, our team is always happy to help. Please contact [email protected] for questions.
Fit can vary slightly by style. We include fit notes on each product page whenever applicable. If a style runs oversized, fitted, or true to size, we'll do our best to notate it on the site.
Some of our best-selling styles are restocked, while many seasonal and limited-edition pieces may not return. If your size is sold out, sign up for back-in-stock notifications on the product page to be the first to know if it's available again.
Care instructions can be found on the garment tag and product page. Following the recommended care instructions will help preserve the quality, fit, and longevity of your Darlin' pieces.
If your desired size can be added to your cart, it's currently available. If it's sold out, you can sign up for email notifications directly on the product page to be alerted if it returns.
Orders & Shipping
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Lost packages
We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
We offer fast and free shipping for orders over $99+ within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Yes, we do offer expedited shipping for domestic orders and these options can be found at checkout under shipping.
Please keep in mind that the order processing can take up to 48 hours.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Once an order is placed, we are unable to make changes to the order.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] or further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Need a Different Size or Style?
We no longer offer direct exchanges.
The fastest way to get the item you want is to:
- Submit your return through our return portal.
- Place a new order for your preferred size, color, or style at any time.
- Once your returned item is received and approved, we'll process your refund.
This ensures you can secure the item you want without waiting for your return to be processed.
Additional Information
- Sale items are final sale and are not eligible for return or exchange.
- International orders are final sale.
- Darlin' is not responsible for lost packages during the return process.
- Need sizing or fit assistance? Contact us at [email protected] before placing your return—we're happy to help.
Processing Times
Orders are typically processed and shipped within 3–5 business days. Orders are not processed, fulfilled, or shipped on weekends or holidays.
Please note that processing time is separate from transit time selected at checkout.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location, selected shipping method, and the weight of the items in your order.
Delivery estimates begin once the carrier has received your package, not when the order is placed. Please keep this in mind when selecting your shipping method.
While we strive to meet all delivery estimates, transit times are provided by the carrier and are not guaranteed.
Returns & Refunds
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 5-8 business days for the refund to reflect in your account.
Returns & Refunds
We want you to love your Darlin' purchase. If something isn't quite right, we're here to help.
Click HERE to start a return.
Return for Store Credit (Recommended)
Get more value when you choose store credit.
✓ Receive a 10% Credit Bonus on your return value
✓ Free prepaid return shipping label
✓ No return processing fees
✓ Store credit never expires
Simply submit your return request through our return portal. Once your return is received and approved, your store credit plus 10% bonus credit will be emailed to you.
Return for Refund
If you'd prefer a refund to your original payment method, you may return eligible items through our return portal.
Please note that a $7 return shipping fee will be deducted from your refund when using our prepaid return label.
Refunds are issued to the original payment method once your return is received, inspected, and approved.
Return Eligibility
To be eligible for a return or exchange:
- Return requests must be submitted within 14 days of delivery.
- Approved returns must be shipped within 14 days of receiving return authorization.
- Items must be unworn, unwashed, and in original condition with all original tags attached.
- Swimwear must be returned with original sanitary liners intact.
- Items must be free of makeup, deodorant, stains, odors, pet hair, and other signs of wear.
Items that do not meet these requirements may be rejected and returned to the sender.
Need a Different Size or Style?
We no longer offer direct exchanges.
The fastest way to get the item you want is to:
- Submit your return through our return portal.
- Place a new order for your preferred size, color, or style at any time.
- Once your returned item is received and approved, we'll process your refund.
This ensures you can secure the item you want without waiting for your return to be processed.
Additional Information
- Sale items are final sale and are not eligible for return or exchange.
- International orders are final sale.
- Darlin' is not responsible for lost packages during the return process.
- Need sizing or fit assistance? Contact us at [email protected] before placing your return—we're happy to help.
Click HERE to start a return.
Payments
We accept all major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other payment methods available at checkout.
Yes. Eligible customers can choose Shop Pay Installments at checkout to split their purchase into convenient payments. Eligibility is determined by Shop Pay.
Your payment method is charged at the time your order is placed.
Sales tax is calculated during checkout based on your shipping address and applicable state and local tax laws.
At this time, orders can only be completed using one payment method, with the exception of combining a gift card with another accepted payment method.
Yes! Gift cards can be used together with an eligible discount code unless the promotion specifically states otherwise.